SERVICE TERMS

PROCESSING and SHIPPING TIME

ONLY FRAME 10 business days, SINGLE VISION LENSES up to 3 days, MULTIFOCAL/PROGRESSIVE LENSES up to 8 days, INTERNATIONAL SHIP TO U.E. 7-10 days, INTERNATIONAL SHIP TO EXTRA U.E. up to 14 days.

All international shipments are subject to import taxes and VAT of the country of delivery.

We appreciate your patience. We are not responsible of customs check priority.

For your convenience, all of our orders are shipped with a tracking number to track your glasses. This number will be mailed to you.

PRESCRIPTION

Just scan and upload a photo of your prescription and mail it to orders@veneziaoroeocchiali.com

IMPORTANT : send also your PD = Pupillary Distance

WARRANTY

All our frames have a manufacturer’s warranty within 24 months from the date of purchase, if the same frame is still available in production line. All the frames include their own case and microfiber.

RETURNS POLICY : if the product doesn’t meet your order, you may return it within the first 14 days, after manufacturer’s authorization. This limited warranty will not apply to any defect arising from negligence by you.

CANCELLATION POLICY : by mail within 24 hours from your order. Before payment, check all the datas you send.

For any controversy the court of reference is Vicenza (Italy).